Zulma Roa Casillas rang David’s Bridal, however after Coronavirus postponed the ceremony, the paid costume couldn’t be discovered.

SAN ANTONIO, Texas – A marriage needs to be a day when the bride shines and a big a part of the ceremony is the costume. A San Antonio bride’s costume disappeared after her large day was postponed as a result of pandemic.

Zulma Roa Casillas believed she was about to start out a brand new life when she rang the doorbell of David’s bride and signaled that she had discovered her wedding ceremony costume.

“It was a second of happiness as a result of this was the costume I had seen on the web that I needed: strapless, figure-hugging, mermaid type, for the seashore, white,” she mentioned. “Once we lastly discovered it within the retailer, we celebrated.”

“It was the primary costume I attempted on,” she mentioned. “Then we tried two extra and I positively mentioned, ‘No, it is the primary. ‘I used to be so emotional. I cried. I considered my mom as a result of my mom will not be alive. After I tried it on, I considered her. “

Zulma and her husband Dennis had a civil ceremony in December 2019. She ordered the costume from David’s Bridal for a seashore wedding ceremony with family and friends in Turks and Caicos Islands in July 2020. However then:

“Then got here COVID,” she mentioned.

“They closed the store,” mentioned Dennis.

Her costume was not obtainable when she picked it up 4 months earlier than the scheduled July ceremony.

“I used to be crying with happiness and now I am crying as a result of we do not have a costume,” mentioned Zulma.

Dennis mentioned he was advised the costume was gone as nobody claimed it and the cash was non-refundable. He mentioned they have been by no means notified that the costume was prepared for assortment as a result of a vendor wrote down the flawed cellphone quantity.

“All the calls they made for us to select up this costume have been to an unknown individual,” he mentioned.

Zulma was left with out an essential a part of her large day.

“It does not completely destroy it,” she mentioned. “Sure, clearly there’s deep unhappiness, however crucial factor is that I will likely be there with my husband, my associates, my household.”

She simply had no thought what to put on and no cash for a brand new costume. Eyewitnesses wish to understand how a totally paid costume was not obtainable.

David’s bride is a staple meals for a lot of {couples}. Nationally, the chain has a C ranking from the Higher Enterprise Bureau and one in all 5 stars for buyer critiques. The corporate can be not accredited with the BBB. The BBB mentioned there have been 12 complaints from Texas within the final yr. Nonetheless, Company responded when Eyewitness Needs To Know referred to as about Zulma’s lacking costume.

David’s bride despatched a brand new costume, the identical one she initially ordered, and it arrived inside every week.

“Sure. It’s my costume,” mentioned Zulma as she opened the field. “My long-awaited costume, after not having seen it for therefore lengthy. After ready a complete yr for the costume and it’s lastly in my fingers I find it irresistible. Thanks very a lot! Thanks for sharing this happiness with me. “

David’s bride despatched this assertion to KENS 5:

“With regards to deserted items, our coverage is to contact us in quite a lot of methods and a number of instances and have the costume readily available for a yr to make sure that each bride has entry to her costume. When we now have an issue like Zulma’s wedding ceremony costume, we do not simply apologize and make it our enterprise to increase her magical day, whether or not meaning getting her an alternate costume or ensuring her authentic dream costume is prepared! David’s Bridal has round 300,000 clothes prepared for dispatch daily, so we will rapidly discover the most effective resolution. David’s Bridal crew are so blissful that Zulma bought her dream costume and wished her a magical expertise in her wedding ceremony plans! “

“That was so essential to me and that was the very last thing that was lacking to make my wedding ceremony a actuality. It was the lacking and most essential piece for the bride, ”mentioned Zulma.

A pandemic and a lacking costume did not make it simple for the couple to get down the aisle. They’re simply glad the tide turned in time for his or her seashore ceremony.

You probably have a query for Eyewitness Needs To Know, e mail us at [email protected] or name us at 210-377-8647.

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