After the bride-to-be and 3News reached out to the store a number of instances, the proprietor contacted the bride and mentioned he would ship the gown to her.

SHEFFIELD VILLAGE, Ohio — In April of 2021, Lindsey Boyer and some family members made the journey from her dwelling in Clyde to Sheffield Village for a really thrilling day – wedding ceremony gown buying.

Boyer mentioned on April 18, she discovered a gown on the Candlelite Bridal retailer, describing the robe as an A-line silhouette with beading on the highest and sparkle.

“I’ve at all times mentioned, my gown needs to be all sparkly,” she mentioned.

Boyer had been to Candlelite Bridal earlier than when she tagged alongside to go searching for her finest pal’s wedding ceremony gown. She described that have in September 2019 as “incredible.”

When it was her flip in April, Boyer went again to Candlelite Bridal and ended up shopping for a gown off the rack and paid in full in money. In line with her receipt from April 18, 2021, she paid a complete of $938.33.

“They informed me that they advised that I retailer it there till after alterations so I did not have to fret about taking it forwards and backwards,” she mentioned. “And I used to be additionally involved that I might be too excited and I’d find yourself exhibiting my fiancé my gown. So I used to be like, ‘I am going to simply maintain it there so I haven’t got to move it.’”

On Sunday, Boyer and her mom had been speaking in regards to the wedding ceremony which is going down in June, when she determined to name Candlelite Bridal to schedule her alterations. That is when she knew one thing was incorrect.

“I typed in Candlelite Bridal in Google, and it pops up ‘completely closed.’ So I might say yesterday (Sunday) as of three:30, we realized they had been closed,” she mentioned.

Boyer mentioned from there, she and her mother began calling the numbers they may discover on-line for the enterprise in addition to the proprietor, however discovered the numbers had been disconnected. Boyer mentioned she additionally tried messaging the store’s Fb and Instagram accounts.

“Then I messaged their Fb web page and I messaged the Candlelite Bridal account on Fb. They usually learn my message and by no means responded.” Boyer mentioned she saved attempting to succeed in out to the store. “Final evening earlier than I went to mattress, I messaged them on their private web page once more after which I went to message Candlelite once more since I knew that they learn my message on the precise Candlelite Fb web page. Once I went to learn that message, an exclamation level got here up and mentioned my message couldn’t be despatched to that consumer.”

3News looked for the Candlelite Bridal Fb web page on Monday and acquired the message “This content material is not out there proper now.”

“It is undoubtedly each bride’s worst nightmare,” mentioned Boyer, who’s a scholar instructor.

When 3News went to the Candlelite location Monday, we discovered an empty and locked storefront. We spoke with a close-by enterprise who mentioned they believed the store was initially owned by a girl. When that girl handed away, they believed her son took over the enterprise, however that he had been evicted.

3News additionally reached out to the leasing and administration firm for the property and haven’t heard again.

3News known as the telephone quantity listed for the store, and acquired an automatic message stating the decision couldn’t be accomplished. 3News additionally despatched messages to the store and proprietor, in addition to knocked on the door of an tackle we discovered for the proprietor of the store.

The Higher Enterprise Bureau Cleveland mentioned they do have one criticism filed on the enterprise from earlier within the month from a shopper in Huron. The BBB shared that the corporate didn’t reply to the criticism, and that the patron reported placing cash down on a gown in 2020 and now could be unable to succeed in the enterprise.

Then, about 30 minutes after 3News knocked on the door Monday, Boyer reported receiving a textual content from the proprietor of the store, saying he might ship the gown to her dwelling.

After our preliminary report aired on “What’s New,” 3News’ Isabel Lawrence additionally acquired a message from the proprietor stating that “we have contacted the bride and delivering her robe.”

3News will keep on this story till Boyer will get her gown again.

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