A bride getting married in England in two days fears she will not have her wedding ceremony gown in time as her baggage is caught in Dublin Airport.
Kamille Catala was flying from Dublin to London Gatwick with Aer Lingus on Thursday however her flight was cancelled.
She was rebooked on a flight to Heathrow however when she arrived, her checked-in bag along with her wedding ceremony gown and different essential possessions wasn’t there.
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She advised Dublin Stay: “I put in a declare and Aer Lingus mentioned it will in all probability get to me inside 24 hours nevertheless it hasn’t.
“I’ve known as them 5 or 6 occasions. Their baggage declare division despatched me a voicemail saying there is no replace on something.
“So it is horrible. On the web system it says they’re nonetheless trying to find my bag.
“I imagine it is nonetheless in Dublin Airport as a result of there hasn’t been any replace on it on-line.
“It was by no means rescanned so it ought to nonetheless be there.”
Kamille mentioned she feels her solely hope to get her bag again in time is to fly to again to Dublin and search for it herself.
“I am getting married in England on Monday,” she mentioned.
“I am contemplating taking a flight again to Dublin in the present day to speak to them in particular person and say ‘my bag is right here, it is advisable to give this to me’.
“I am unable to get by means of to anybody. Customer support has mentioned they do not know something about it.
“I’ve defined that my wedding ceremony gown is within the bag so many occasions however they’ve simply despatched me to the identical hyperlink and advised me to examine their FAQs.
“It is a tight timeframe. All my garments is in there and all my all the pieces is in there”.
An Aer Lingus spokesperson mentioned: “An Aer Lingus spokeswoman mentioned: “Aer Lingus can verify that the bag was positioned and is being returned to the shopper. Aer Lingus needs you apology for the inconvenience.”
On their web site, Aer Lingus advise passengers to contact them on their baggage telephone quantity if baggage is lacking.
They mentioned: “In case your baggage are delayed or lacking, please inform a member of employees on the data desk if you arrive at your closing vacation spot, or contact us utilizing the Baggage telephone quantity.
“Your baggage tag quantity is a vital component in reporting your baggage lacking. You will discover this quantity on any baggage receipts you got if you checked in.
“Your baggage tag quantity comprises two letters and 6 numbers eg EI654321. When you used our Specific Bag Drop you will get your baggage tag quantity right here.
“We’ll advise you as soon as your baggage has been obtained and organize a handy time for supply.”
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