- A maid of honor flying to her sister’s marriage ceremony in Greece says Air Canada misplaced her gown.
- Then, her journey again to the US became a 4-day ordeal after a number of flight delays and cancellations.
- That very same week, Air Canada introduced it will reduce 150 flights per day by means of July and August.
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A maid of honor flying from Minneapolis to her sister’s marriage ceremony in Greece this June says Air Canada misplaced her bridesmaid gown, canceled flights, and turned what was purported to be a 24-hour journey house right into a four-day journey “nightmare.”
The passenger, Kailey Hagen, made it again to her 17-month-old son two days later than deliberate after a good friend who’s a pilot picked up her and her husband Ryan on a four-seater aircraft and flew them house by means of a thunderstorm, she informed Insider.
“That may sound scary, however my reduction at by no means having to fly Air Canada once more overwhelmed all my different feelings,” Kailey mentioned.
The couple’s story is one in all 1000’s of journeys upended as understaffed airways struggled to deal with this summer season’s explosive journey demand. On June 30, the identical week the Hagen’s return flight was delayed, Air Canada introduced it will take away 150 flights per day from the rest of its summer season schedule with a purpose to reduce down on passenger quantity.
A spokesperson for Air Canada mentioned the airline offers with their prospects “straight” and that they “perceive how necessary it’s for patrons to reach with their baggage and the way irritating and disappointing it’s when journeys are interrupted.”
“All elements of the worldwide air transport ecosystem should work effectively to ensure that the general journey to be easy,” they added. “We proceed to work very arduous each internally and in cooperation with our companions to additional enhance the complete air transportation ecosystem.”
Flying over the Michigan shoreline heading into the thunderstorm (left) and misplaced baggage piling up on the Athens airport (proper).
Courtesy of Kailey and Ryan Hagen
Kailey mentioned the preliminary problem of her misplaced baggage “put a number of stress” on her and her sister (the bride) as “the complete bridal get together needed to scour the island for a substitute gown” the day earlier than the marriage.
However the actual chaos started through the Hagens’ journey again to the US, when their flight from Athens to Montreal was delayed by three hours, inflicting them to overlook their connecting flight to Minneapolis. Following the delay, Air Canada rebooked their flight and added a second layover in Toronto.
“As an alternative of arriving in Minneapolis on eight pm Sunday evening, we might now be getting in about 1:30 pm Tuesday after staying in a single day in Montreal, flying to Toronto Monday, and staying in a single day there,” she mentioned, noting an Air Canada worker mentioned their 6.5-hour look ahead to assist was a daily incidence currently.
“By the point we reached the counter, we might been awake for 30 hours straight. We had been rewarded for our endurance with the one useful Air Canada worker we encountered on our complete journey,” Kailey continued. “She appeared genuinely upset when she heard our story … She additionally received us resort, transportation, and meals vouchers. However she wasn’t capable of finding us a greater flight.”
The following morning, they lastly landed in Toronto after one more spherical of delays — solely to seek out that their final flight to Minneapolis had been canceled. Air Canada routinely rebooked them onto a Wednesday morning flight to Philadelphia with a connection to Minneapolis leaving within the afternoon.
“By this level, we might been away from our 17-month-old son for over every week and for over 24 hours longer than we must always’ve been gone,” Kailey informed Insider. “We needed to battle to rearrange childcare whereas on the similar time determining how we had been going to get house. We determined we may not belief Air Canada, so we took issues into our personal arms.”
After scouring the airport for a rental automobile, the Hagen’s drove 4 hours from Toronto to Flint, Michigan, the place their pilot good friend picked them up.
They received again to their home in Wisconsin at 10 pm on June 28, she mentioned, including virtually two full days of extra air journey. Then, as a result of their automobile was nonetheless parked on the airport in Minneapolis, they made an eight-hour round-trip drive the following day to choose it up. General, the entire order took 4 days.
In an electronic mail to prospects despatched June 29, Air Canada’s CEO Michael Rousseau apologized for latest delays and mentioned the airline is working to enhance.
“Regrettably, issues are usually not enterprise as traditional in our business globally, and that is affecting our operations and our potential to serve you with our regular requirements of care,” Rousseau wrote. “World wide, there are recurring incidents of flight delays and airport congestion, ensuing from a fancy array of persistent components impacting airways and our companions within the aviation ecosystem.”